Refund and Returns Policy for Pufftopin
Effective Date: January 7, 2025
Thank you for shopping with Pufftopin. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following Refund and Returns Policy to ensure your satisfaction.
By making a purchase from our website https://pufftopin.com, you agree to the terms outlined in this Refund and Returns Policy.
1. Returns
If you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving your order, subject to the conditions outlined below.
Eligibility for Returns:
To be eligible for a return, the item(s) must be unused, in original condition, and in the original packaging. We cannot accept returns for items that have been used, damaged, altered, or are not in their original packaging.
Non-returnable Items:
Certain items may not be eligible for return, including:
- Final sale items
- Custom or personalized items
- Gift cards
- Downloadable software or digital products
Return Process:
To begin the return process, please contact our customer service team at info@pufftopin.com with your order number and details about the item(s) you wish to return. We will provide you with a Return Authorization (RA) number and instructions on how to return the product.
2. Return Shipping Costs
Customer Responsibility:
Unless the return is due to an error on our part (e.g., receiving a defective or incorrect item), the customer is responsible for paying for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Original Shipping Fees:
Shipping fees are non-refundable. The cost of return shipping will be deducted from your refund if the return is not due to an error on our part.
3. Refunds
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method.
Refund Processing Time:
Refunds are typically processed within 7-10 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider or bank.
Partial Refunds:
In some cases, partial refunds may be issued if the item is returned in a condition that is not new (e.g., missing parts or packaging). We will notify you if a partial refund applies.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the same process as for returns. We will process the exchange once we receive the returned item(s).
Availability:
Exchanges are subject to product availability. If the item you wish to exchange is out of stock, we will offer a full refund instead.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@pufftopin.com. We will work with you to resolve the issue by either providing a replacement or issuing a full refund.
Proof of Damage:
We may require photos of the damaged or defective item to process your return.
6. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we cannot guarantee that it can be canceled. If the order has already been shipped, you will need to follow the standard return process.
7. Restocking Fees
In some cases, we may charge a restocking fee for returned products, particularly for large or bulky items. If a restocking fee applies, it will be clearly indicated during the return process.
8. International Returns
For international orders, you may be responsible for additional return shipping fees, taxes, or duties. Please contact our customer service team before initiating a return for an international order, and we will provide you with specific instructions.
9. Customer Satisfaction Guarantee
At Pufftopin, your satisfaction is our priority. If you are not completely satisfied with your product or experience, please reach out to us. We are happy to assist with returns, exchanges, or other resolutions that may be needed.
10. Contact Information
If you have any questions or need assistance with a return or refund, please contact our customer service team:
Pufftopin
103 Wilbur St
Vincennes, Indiana (IN)
Phone: (812) 882-7314
Email: info@pufftopin.com
Website: https://pufftopin.com